ABOUT TAMMY L. CORTEZ

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 Tasked with aligning Learning and Development initiatives with organizational goals, I implemented strategic training programs that reduced pay vs. tool tracking errors by 55% in one month and introduced an AR/AI tool that cut job completion time by 20%. These efforts significantly enhanced employee performance and engagement, boosting overall engagement rates by 55%.

To further streamline learning, I centralized onboarding and upskilling across regions through a global LMS, saving $184.8K annually and improving scalability. By incorporating innovative methods such as AI, videos, and adult learning theories, we increased learner engagement from 40% to 91% and raised pass rates to 91.9%, driving impactful and measurable results.

 Faced with fragmented onboarding processes across departments, I collaborated with HR, IT, and Licensing teams to create a streamlined and cohesive onboarding experience. By aligning efforts, we identified inefficiencies and implemented clear, simplified workflows that addressed compliance, technical setup, and role-specific training needs. This collaboration resulted in the development of standardized processes and tools that improved communication between teams and ensured a seamless onboarding journey. As a result, new hire productivity increased by 30%, onboarding time was reduced by 60%, and employee satisfaction scores rose to 95%, establishing a more efficient and welcoming start for new team members. 

 Confronted with outdated training systems and rising costs, I led a team of trainers and instructional designers to modernize learning delivery.  Managing a $500K budget, I spearheaded a curriculum redesign and transitioned to a new LMS, reducing costs by 35% and saving $25K annually. To streamline workflows, I introduced Scrum, ADDIE, and storyboarding techniques, enabling the team to resolve over 200 JIRA tickets in six months while aligning content with organizational goals. Additionally, I developed assessments to align with the QA team to measure KPIs, increasing scores from 40% to 92%, and optimized operational processes, driving a 40% boost in productivity. 

 Faced with the challenge of improving training initiatives/effectiveness and employee engagement through-out my career, I have leveraged data from multiple sources, including PowerBi, CRM, LMS, and the use of NPS, to identify areas needing improvement. Partnering with the Data analysis team and managers, we analyzed performance metrics and training outcomes to track employee progress and pinpoint skill gaps. Through CRM data, I assessed customer feedback and sales performance, which helped align training programs with business objectives. 

Additionally, I reviewed NPS scores to measure employee satisfaction and engagement with training content. Based on these insights, I made data-driven adjustments to the curriculum and onboarding processes, resulting in increase in training completion rates, a 25% improvement in employee satisfaction, and a 60% increase in customer satisfaction linked to better-trained staff. 

 I was invited to present leadership courses to the senior VPs, focusing on improving communication with employees. In response, I developed a course centered on the Human Business Model to enhance organizational strategies, allowing more insight on how people communicate.  I also successfully completed a two-day course on TDF patterns for all leadership, which explores how individuals view the world through three lenses: T (facts), D (choices), and F (relationships). The course focused on how these lenses shape perception and how understanding them can improve teamwork, communication, and motivation. It offered practical tools to foster collaboration and increase productivity by leveraging the diverse perspectives within teams. 

The interactive and immersive presentation effectively illustrated the model's potential, leading to leadership buy-in and a clearer understanding of how the Human Business Model  and TDF could drive business success and innovation. 

By recognizing how people prioritize and process information differently, the team provided valuable strategies to help organizations enhance collaboration and productivity.

 Fundamentals of Facilitation is the core training I’ve delivered to a range of professionals, from brand new facilitators to subject matter experts transitioning into training roles, and even experienced facilitators who need a refresher. This course is all about building confidence and capability in leading discussions, engaging participants, and driving effective learning experiences.

Key areas I focus on include:

Understanding Group Dynamics – Knowing how to navigate different personalities and create an environment where everyone feels heard.

Strong Communication Skills – Active listening, asking the right questions, and guiding discussions with clarity.

Creating an Inclusive Learning Space – Making sure all voices are valued and encouraging participation.

Structuring Sessions & Managing Time – Designing effective agendas and keeping sessions on track.

Handling Challenges – Managing difficult conversations, disengagement, or conflicting opinions with ease.

Facilitation Techniques – Using interactive methods like brainstorming, storytelling, and breakout sessions to maximize engagement.

I’ve also developed an advancement structure where this course is a critical milestone, participants must successfully teach it back to move up to Lead Facilitator status. This ensures they not only understand facilitation but can effectively model and mentor others in the process.

 Creating the website for ArizonaFreshBread.com was a journey focused on blending functionality with an inviting design to showcase the artisanal quality of the bread. My goal was to build a platform that not only highlights the unique offerings of the Arizona Bread Company but also makes it easy for customers to explore, learn, and connect.

The process began with understanding the brand's story and audience. I prioritized a clean, user-friendly design that reflects the warmth and authenticity of freshly baked bread. The website includes clear navigation, engaging visuals, and concise, compelling content to showcase the variety of bread options available.

To enhance functionality, I integrated features such as a product catalog, an events calendar highlighting local venues where the bread is sold, and a simple contact form for inquiries. Each element was thoughtfully designed to ensure a seamless user experience, especially for seniors and other customers looking for quality, locally made products.

ArizonaFreshBread.com  and the social media site was built with accessibility in mind, ensuring the site is mobile-friendly and easy to navigate. The result is a digital platform that brings the Arizona Bread Company’s story to life while connecting with customers in a meaningful way.

 Social Media Client Project

I am currently working on building a strong social media presence for a client by developing his platform and brand identity. This process involves optimizing his profile, ensuring his messaging aligns with his target audience, and creating a visually compelling cover image that immediately draws in potential clients. 

The cover design incorporates brand-aligned colors, fonts, and imagery while effectively communicating his value proposition. Additionally, we will be crafting a content strategy that balances informative, engaging, and interactive posts to boost audience engagement. 

Alongside content creation, I am guiding my client on best practices for maintaining consistency, fostering engagement, and analyzing insights to refine his approach once launched. By integrating these elements, I am helping him establish a professional and impactful online presence that resonates with his audience and supports his business growth. 

 Writing & Publishing Impact
Becoming a published author was more than putting words on a page—it was building a framework that empowers others to process their own stories. Through Generations of Grief: Embracing Change Through Loss, I combined personal experience with practical tools, including reflection prompts and journaling exercises. These techniques give readers encouragement and an actionable process for healing, sparking conversations within families and inspiring daily practices of resilience.

Course & Challenge Development
From my book grew additional resources like the 5-Day Journaling Through Grief Challenge, designed to guide participants through structured reflection. By providing curated prompts in a simple, accessible format, readers can begin building a daily habit of self-expression. When paired with the book, many participants reported deeper insights and greater emotional relief, showing how learning design principles can extend beyond the workplace into personal growth.

Advocacy & Speaking
As an Author & Growth Advocate, I’ve extended my role beyond the written page through speaking, workshops, and live sessions. These opportunities emphasize human connection—whether in professional settings focused on leadership or in personal spaces exploring grief. Each experience leaves participants with greater confidence, stronger communication skills, and practical tools to support healing, learning, and growth.